File Sharing: Each user is allocated space to save work related documents

SQL Servers: Several service we support rely on SQL Servers

Web Servers: Some custom applications are hosted on our web servers, most Emory web sites though are hosted on the Emory Web servers at UTS.

International Database: We host the database of all Emory International students staff and faculty

Antivirus Server: The antivirus software running on all computers division wide report status regularly to our antivirus server

Systems Management Server: A host of features provide remote support

MS Critical Update Server: We manage the updated released from Microsoft and test them prior to release to our division

Dell IT Assistant Server: All the Dell hardware we suggest comes with management capabilities which allows us to monitor the hardware status

Backup: All data is backed up as appropriate. All user data is backed up daily and maintained for a period of 90 days or three ‘changes’

Microsoft Windows XP
Symantec Antivirus Corporate Edition 10.1.0.1000
Microsoft Office 2003
Adobe Acrobat Reader 7
Adobe Flash Player 9
Adobe Shockwave Player 10
AutoDesk Map Guide
First Class 8.047 (LearnLink Client)
Microsoft Windows Media Player 10
Sun Java jre1.5.0 release 10

Should you have software needs that do not fall in this list we can arrange or suggest for you, please request support from your local support representative.

Before attempting any software install yourself, please request support from your local support representative to ensure it does not conflict with any other installed software, configuration or policy here at Emory.

Once set up, use the following instructions to obtain remote access:

From off campus, obtain a vpn connection to campus using the following web site: http://vpn.emory.edu

For instructions on VPN connections to the Emory campus click here.

Once connected to the VPN use the “Remote Desktop Connection” client which is built into WindowsXP and Windows Vista:

START > Programs > Accessories > Communications > Remote Desktop Connection

If you are running a version of Windows prior to Windows XP, you can download the Remote Desktop Client from Microsoft here.

If you are running a version of Apple Macintosh you can download the Remote Desktop Client from Microsoft here.

User your Windows Password to connect to your Windows based computer. Report any problems to your local support personnel.

A few things to know about the CampusLife Configuration:

Your login will function on every CampusLife Division Windows computer except those in Housing.
You have been set up with a “Roaming Profile” which means your settings will roam from one computer to another, as a result of this CLTS STRONGLY encourages you to save all files to a network drive and NOT your desktop.
Your network drives include both a G and an H drive:
Save personal files to your H: drive, as these are accessible by only you and the backup program which backs it up each night.
Save files to the G: drive that you would like to share with others in your Department. Some large departments have set up their own sub areas, so please check with your co workers on where they might look for files that are shared.
Computer maintenance: Please restart your computer as you leave each day by clicking START >> SHUTDOWN >> RESTART. This will ensrue the memory is ‘flushed’ each day and still on and ready to perform virus scanning and critical updates which are applied at night (3:00 AM)
We manage most software remotely and maintain license logging, as a result please do not install your own software. The configuration on your computer should stop you from installing most software, but some will allow you to install it. We do not restrict any software, we just want to maintain a license log and ensure there are no known conflicts, so if you want anything, please just fill in a support request at http://help.emory.edu .
For support questions or requests please use our request system to log all issues at http://help.emory.edu .
CampusLife Division servers are not equipped to handle any music or video files. Should you have a business need for such files please ask your support personnel for assistance.

WINDOWS PASSWORD As a CampusLife Division staff employee you have a Windows password which is housed on our server to log in to your Windows workstation.
PEOPLESOFT PASSWORD As an Emory University Employee you have a NetID provided by AAIT which is used for PeopleSoft, Emory Eagle Mail server, Emory Exchange mail server, and many others.
MEETING MAKER PASSWORD Meeting Maker server maintains it’s own password list, so if you have an account on Meeting Maker, that password can be different than all others.
Emory University NET ID passwords are for the following applications:

PeopleSoft
Eagle Email
Exchange Email
OPUS
EmoryUnivAD Domain

The Emory University NET ID password is held on multiple servers, at times the differnt servers can be out of sync, which means you can have different passwords on each server. In order to resolve this problem follow the instructions at https://password.service.emory.edu to sync your passwords together.

A new employee is set up by AAIT via a PeopleSoft download, to check to see if your NET ID and Passord are available follow the instructions at https://www.app.emory.edu/acm/getpassword.cfmto see if you are set up in the system.